Operations & Marketing Coordinator 

About Us:
Scarlet & Sam is a fast-growing Australian fashion label. We are seeking an organised and proactive Operations & Marketing Coordinator to help us streamline processes, enhance the customer experience, and bring our brand to life across digital and social platforms.

Your Role:

General Admin & Reporting:

• Maintain and organise the Google Drive system for easy access and seamless collaboration with third parties.

• Refine and optimise Notion databases daily, ensuring they're up-to-date for Founder review (Content Calendar, Operations, Ads, Influencer Management, Production Timelines).

Marketing Support:

• Manage end-to-end campaigns—from research and outreach to order creation in Shopify and content tracking on TikTok & Instagram. Save approved content to Google Drive and update campaign databases.

• Add UGC to the Ad Schedule, download tagged photos/videos from social media platforms, and prepare for Founder approval.

• Upload content to Pinterest weekly and manage brand mood boards.

• Develop engaging TikTok and social media content, leveraging photoshoot footage and behind-the-scenes brand moments. Strategise with the Founder to grow TikTok organically.

• Upload social media content to TikTok (Founder manages IG).

• Provide weekly marketing reports with key metrics and insights (e.g., social performance, influencer coverage).

• Prepare for shoots by scouting locations, models, and creating mood boards and shot lists.

• Assist with logistics during photoshoots—styling, steaming, capturing content, and more.

• Manage e-commerce shoots, including hang-lay styling.

E-Commerce Management:

• Maintain and optimise website operations and integrations.

• Conduct weekly website hygiene checks and troubleshoot any technical issues.

• Manage product uploads, inventory, and barcodes.

• Continuously improve the front-end user experience, in-site search functionality, and content uploads.

• Monitor stock, flag delays, and manage timely updates to the site.

• Collaborate on e-commerce projects, ensuring smooth execution.

Customer Experience:

• Work with the existing customer support team to identify and resolve recurring issues, implementing long-term solutions.

• Optimise digital touchpoints to enhance the user journey and drive engagement and conversion.

• Collaborate with customer care to improve order-related information and overall satisfaction.

Operations & Logistics:

• Liaise with inventory teams and flag potential stock or packaging shortages.

• Create and manage purchase orders, and oversee supplier logistics.

• Maintain supplier relationships for packaging other essentials.

• Identify procedural issues and implement efficient solutions to improve workflows.

About You:

• 2+ years of experience in a similar role, ideally within a fashion label.

• Basic Shopify knowledge is essential.

• Strong computer literacy with the ability to learn new systems quickly.

• A proactive problem-solver who thrives in a fast-paced environment.

Perks of Joining Scarlet & Sam:

• Celebrate your birthday with a day off! 🎉

• Enjoy 50% off Scarlet & Sam products.

• Quarterly product allowance to keep your wardrobe fresh.

• Hybrid role based in Melbourne with one day WFH.

To apply, send your CV and cover letter to careers@scarletandsam.com.

Applications close on Sunday 8th December at 12PM AEDT. Please note that due to the volume of applications, only shortlisted candidates will be contacted.