Important: Any international orders placed before March 24, 2025 will not be eligible for return via the above link. Please contact our customer care team if you would like to request a return for an order that was placed before March 24, 2025.

OUR AUSTRALIAN POLICY

• You have 21 days from the date you placed your order to request a return. All return requests must be completed within this period. We will not accept any return requests that fall outside of this time frame.
• Full-priced items purchased online are eligible to be returned for a refund, store credit or exchange. Refunds can only be issued to the original payment method of the order.
• Full-priced items purchased at a discounted price during a promotional event (Black Friday) are eligible for store credit or exchange only.
• Items purchased with discounts (welcome code, abandoned cart, and rewards discounts) are eligible for a refund, store credit, or exchange.
• Return shipping is $10 AUD for refunds. However, if you opt for an exchange or store credit, we’ll cover the return shipping and provide you with a prepaid return label. Standard shipping rates will apply to your new item.
• Your refund/credit note/exchange will be processed within 1-3 business days after your return arrives at our warehouse.

• You have 21 days from the date you placed your order to request a return. All return requests must be completed within this period. We will not accept any return requests that fall outside of this time frame.
• Full-priced items purchased online are eligible to be returned for a refund or store credit. Exchanges are not available for international customers. Please request a store credit to repurchase your desired items.
• Refunds can only be issued to the original payment method of the order. Refunds are issued in the same currency as the original payment.
• Full-priced items purchased at a discounted price during a promotional event (Black Friday) are eligible for store credit only.
• Items purchased with discounts (welcome code, abandoned cart, and rewards discounts) are eligible for a refund or store credit.
• All sale items and final sale items are non-returnable.
• Return shipping costs are customer-borne and dependent on your location and items ordered.
• Your refund/credit note will be processed within 1-3 business days after your return arrives at our warehouse.

If you have any questions regarding returns, please email our friendly customer support team at info@scarletandsam.com