If you sign up to our member database here, you will receive 10% Off your first order + exclusive benefits. To redeem this discount, apply the code at checkout.
If you need to amend or cancel your order, please reach out to our Customer Care team at info@scarletandsam.com immediately before our warehouse team fulfills your order. Please note, once an order has been processed through our warehouse, we are unable to make any amendments.
If you receive an incorrect or faulty item, please email us photos along with your order number to info@scarletandsam.com, our customer care team will be more than accommodating in resolving the issue for you.
Discounts and promotions are only valid within the advertised dates and cannot be applied before or after this period.
Yes, we’d love to see you at our Melbourne Little Sister store.
Our Sping/Summer '25 residency is a temporary “little sister” destination that blends retail and brand experience. It will remain open until late Jan.
Address:
Shop 2, 975 High St, Armadale 3143
Store Hours:
Monday to Saturday ~ 9:30am-5:30pm
Sunday ~ 10am-5pm
Because Scarlet & Sam releases exclusive collections, we can’t guarantee specific re-drops.
You can:
We provide a variety of payment options, which can be found at checkout. These include PayPal, VISA, Mastercard, American Express, Apple Pay.
Yes, we do accept buy now, pay later options including AfterPay & Zip pay.
When you are ready to checkout with your items in the cart, click proceed to checkout. You will then have the option to add your discount code or store credit voucher to your order. Please note, only one discount code can be added to your order.
Please ensure you copy and paste the code directly into the coupon code box and ensure you enter your correct email address before applying it.
If this is still not working, your discount code may be invalid due to it being expired and not used within the timeframe.
Orders that are placed before 12pm will be dispatched same business day (Monday - Friday). Orders placed Monday through Friday will be processed and shipped within 24 hours. Please note, after a launch night, processing times may take 1-2 business days for the order to be shipped, due to an increased volume of orders.
Once your order has been dispatched, you’ll receive an email notification with tracking details.
Delivery times may vary depending on your location and the capacity of local postal services, so we recommend visiting our Shipping page here for more information.
We ship worldwide. Please visit our Shipping page here for more information.
All product prices either include duties and taxes or will be calculated at checkout. We guarantee that you will not incur any additional charges upon delivery.
You can view our returns policy here
Any items purchased at a discounted price during a promotional event (e.g. Black Friday) are eligible for store credit or exchange only. No refunds are available for sale items.
Your refund/credit note/exchange will be processed within 1-3 business days after your return arrives at our warehouse.
Return shipping is $10 AUD for refunds. However, if you opt for an exchange or store credit, we’ll cover the return shipping and provide you with a prepaid return label.
Yes, you are able to return online orders in-store for an exchnage/credit note ony. Refunds for online purchases must be returned via our online portal here.
Yes, items purchased with discounts (welcome code, abandoned cart, and rewards discounts) are eligible for a refund, store credit, or exchange - if located within Australia. You will only be refunded the total amount paid after the discount is applied.
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