OUR AUSTRALIAN POLICY

• You have 14 days from the date you received your order, to request a return. All return requests must be completed within this period. We will not accept any return requests that fall outside of this time frame.
• Full-priced items purchased online are eligible to be returned for a refund, store credit or exchange. Refunds can only be issued to the original payment method of the order.
  
• Products purchased during sale periods are eligible for store credit note only (no refunds or exchanges).
• Items purchased with discounts (welcome code, abandoned cart, and rewards discounts) are eligible for a refund, store credit, or exchange. You will only be refunded the total amount paid after the discount is applied.
• For refunds, a flat $10 AUD return shipping fee will be deducted from your refund amount. If you choose a store credit or exchange, we will cover the cost of return shipping and provide a prepaid return label. Standard shipping rates will apply to any exchanged item sent out.
• Your refund/credit note/exchange will be processed within 1-5 business days after your return arrives at our warehouse.
• Exchange Options
  • We offer two exchange options for your convenience:
  • Instant Exchange – Secure your new item immediately by placing a temporary hold for the remaining price difference (if applicable). Your new item will be shipped straight away, without waiting for your return to arrive.
  • Exchange After Return – Send your original item back first. Once it has been received and approved at our warehouse, your new item will be shipped to you.

• You have 14 days from the date you received your order, to request a return. All return requests must be completed within this period. We will not accept any return requests that fall outside of this time frame.
• Full-priced items purchased online are eligible to be returned for a refund or credit note. Exchanges are not available for international customers. 
• Refunds can only be issued to the original payment method of the order. Refunds are issued in the same currency as the original payment.
• Items purchased with discounts (welcome code, abandoned cart, and rewards discounts) are eligible for a refund. You will only be refunded the total amount paid after the discount is applied.
• Return shipping costs are customer-borne and vary depending on your country. A flat return shipping fee will be deducted from your refund or credit note amount, with the applicable fee for your location available on our Shipping & Delivery page here.
• Your refund will be processed within 1-5 business days after your return arrives at our warehouse.
• Products purchased during sale periods are eligible for credit note only (no refunds).

Faulty Eligibility:

We kindly ask that any faulty, damaged, defective, or broken items are reported within 90 days of purchase. After this time, we’re unfortunately unable to assess or process claims, as general wear and tear can occur with use over time.

If you have any questions regarding returns, please email our friendly customer support team at info@scarletandsam.com