If you sign up to our member database here, you will receive 10% Off your first order + exclusive benefits. To redeem this discount, apply the code at checkout.
If you need to amend or cancel your order, please reach out to our Customer Care team at info@scarletandsam.com immediately before our warehouse team fulfills your order. Please note, once an order has been processed through our warehouse, we are unable to make any amendments.
If you receive an incorrect or faulty item, please email us photos along with your order number to info@scarletandsam.com, our customer care team will be more than accommodating in resolving the issue for you.
Faulty Eligibility:
Please note, any faulty, damaged, defective, or broken items are reported within 90 days of purchase. After this time, we’re unfortunately unable to assess or process claims, as general wear and tear can occur with use over time.
Discounts and promotions are only valid within the advertised dates and cannot be applied before or after this period.
We currently have no physical stores and our pieces are available exclusively online.
Because Scarlet & Sam releases exclusive collections, we can’t guarantee specific re-drops.
You can:
We provide a variety of payment options, which can be found at checkout. These include PayPal, VISA, Mastercard, American Express, Apple Pay.
Yes, we do accept buy now, pay later options including AfterPay & Zip pay.
When you are ready to checkout with your items in the cart, click proceed to checkout. You will then have the option to add your discount code or store credit voucher to your order. Please note, only one discount code can be added to your order.
Please ensure you copy and paste the code directly into the coupon code box and ensure you enter your correct email address before applying it.
If this is still not working, your discount code may be invalid due to it being expired and not used within the timeframe.
Orders are shipped from our Melbourne or international warehouse, depending on stock availability.
Orders placed before 12pm Monday to Friday are dispatched the same business day. Orders are processed within 24 hours, with an additional 1 business day following a drop. During high-volume periods, dispatch may be delayed by up to 48 hours. Orders placed on weekends will be shipped the following Monday.
Orders containing pre-order items will be shipped once the item becomes available. Orders may arrive in separate parcels if fulfilled from multiple locations.
Delivery times may vary depending on stock location. Authority to leave is default for Standard Shipping.
Once your order has been dispatched, you’ll receive an email notification with tracking details.
Delivery times may vary depending on your location and the capacity of local postal services, so we recommend visiting our Shipping page here for more information.
We ship worldwide. Please visit our Shipping page here for more information.
All product prices either include duties and taxes or will be calculated at checkout. We guarantee that you will not incur any additional charges upon delivery.
Scarlet is a standard size AU 8 and wears size S. Scarlet's height is 175cm.
Please review the size guide on each product page, along with model size and further fit details to help you decide on your size.
You can view our returns policy here
Products purchased during sale periods are eligible for store credit note only (no refunds or exchanges).
Your refund/credit note/exchange will be processed within 1-3 business days after your return arrives at our warehouse.
Return shipping is $10 AUD for AU refunds. However, if you opt for an exchange or store credit, we’ll cover the return shipping and provide you with a prepaid return label. (AU only)
For international customers: Return shipping costs are customer-borne and vary depending on your country. A flat return shipping fee will be deducted from your refund or credit note amount, with the applicable fee for your location available on our Shipping & Delivery page here.
Yes, items purchased with discounts (welcome code, abandoned cart, and rewards discounts) are eligible for a refund, store credit, or exchange - if located within Australia. You will only be refunded the total amount paid after the discount is applied.
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